Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Managing renewals, driving revenue growth, and ensuring client satisfaction for school district accounts with an accent on relationship building and strategic account planning. Focus on proactive engagement, resolving complex client issues, and facilitating product implementation to ensure long-term retention.

Location: Must be based remotely in Canada

Salary: $80,000–$90,000 CAD (OTE)

Company

hirify.global is a leading developer of future readiness programs helping students create successful futures through exploration and planning.

What you will do

• Manage renewals, drive revenue growth, and limit churn within an assigned portfolio of school district accounts.
• Develop and execute success plans that align with client resources and business goals.
• Facilitate web-based training and in-person product demonstrations to deepen client engagement.
• Proactively assess account health, identify potential issues, and address concerns through effective communication.
• Collaborate with internal product, sales, and onboarding teams to resolve client issues and advocate for user needs.
• Document all interactions and manage leads within Salesforce.

Requirements

• Must be based in Canada
• 2+ years of experience in account management, preferably within a SaaS environment.
• Proven track record of building strong client relationships and delivering measurable value.
• Strong problem-solving, analytical, and decision-making skills.
• Experience using Salesforce or similar CRM systems and proficiency with G Suite.
• Ability to thrive in a fast-paced, agile environment with minimal supervision.

Nice to have

• Bilingual in English and French.

Culture & Benefits

• Flexible work arrangements including hybrid and remote options.
• 4 weeks of vacation.
• Employer-paid health and dental benefits.
• Group RRSP with 3% matching.
• 4-month top-up for parental leave.
• Professional development budget for continuous learning.