Senior Customer Success Manager (SaaS)

TL;DR

Senior Customer Success Manager (SaaS): Managing and providing world-class partnerships to enterprise clients to ensure they optimize the value of healthcare solutions with an accent on business consulting and C-level engagement. Focus on driving customer health, churn mitigation, and developing strategic turnaround plans for at-risk accounts.

Location: Must be based in Canada (Remote)

Salary: $112,000 - $125,000 CAD

Company

hirify.global is a leading provider of cloud-based software solutions for the long-term and post-acute care market.

What you will do

• Deliver joint customer success plans to build, grow, and expand client relationships.
• Act as a Trusted Advisor to customer Executive Leadership and internal account teams.
• Utilize customer success methodology to anticipate challenges and provide proactive solutions.
• Develop and execute turnaround strategies for at-risk accounts to mitigate churn.
• Drive business alignment on desired outcomes across all levels of the client organization.
• Collaborate cross-functionally to ensure a seamless customer experience.

Requirements

• Must be based in Canada.
• Experience in a customer-facing role within a SaaS or tech company.
• Proven track record in Healthcare Sales, Account Management, or Customer Success Management.
• Experience managing a book of business, primarily focused on Enterprise customers.
• Proficiency in data analysis and interpreting results.
• Experience using CRM tools such as Salesforce or Gainsight.

Culture & Benefits

• Comprehensive total rewards package including base salary, bonus, and benefits.
• Opportunity to impact vulnerable populations in the healthcare market.
• Collaborative environment focused on professional growth and strategic partnership.
• Remote work flexibility with occasional travel to client locations.