Customer Success Manager (Cybersecurity)

TL;DR

Customer Success Manager (Cybersecurity): Managing a portfolio of enterprise accounts to drive adoption, retention, and expansion of internet intelligence solutions with an accent on technical fluency and security operations workflows. Focus on building strategic relationships with security leaders, operationalizing platform value, and identifying growth opportunities within the cybersecurity landscape.

Location: Must be based in the United States

Salary: $120,000–$180,400 USD (OTE, depending on location)

Company

hirify.global provides real-time internet intelligence and actionable threat insights to global governments and Fortune 500 companies to secure internet-exposed infrastructure.

What you will do

• Manage a portfolio of enterprise and strategic customer accounts throughout their lifecycle.
• Build trusted relationships with security leaders, practitioners, and executive stakeholders.
• Develop success plans aligned with customer business objectives and security priorities.
• Drive successful onboarding, implementation, and platform operationalization within security workflows.
• Monitor product adoption, usage trends, and health indicators to proactively mitigate churn risks.
• Partner with Account Executives to identify upsell and cross-sell opportunities.

Requirements

• 5+ years of experience in Customer Success, Account Management, or Technical Account Management in B2B SaaS.
• Experience supporting enterprise customers in cybersecurity, infrastructure, cloud, or networking.
• Strong executive communication and relationship management skills.
• Ability to explain technical concepts to both technical and non-technical audiences.
• Must be based in the United States.
• Demonstrated judgment in applying AI to improve efficiency and impact.

Nice to have

• Experience working with SOC, Threat Intelligence, or Vulnerability Management teams.
• Familiarity with attack surface management, asset discovery, or internet infrastructure.
• Proficiency with Salesforce, Gainsight, Zendesk, or Jira.
• Experience working with Fortune 500 or public sector customers.

Culture & Benefits

• Competitive compensation package including equity and annual bonus.
• Comprehensive health, dental, and vision coverage.
• Retirement plan with company contribution.
• Flexible PTO and parental leave.
• Mental health and wellness benefits.
• Professional development stipend.

Hiring process

• Video interviews require candidates to keep cameras on.
• Potential for in-person onboarding at the Ann Arbor HQ.