Customer Success Manager (Cybersecurity)

Location: Canada

Company

hirify.global secures the AI-driven software development lifecycle from prompt to production by unifying development and cloud context to address vulnerabilities in real time.

What you will do

• Lead onboarding and implementation for new customers.
• Train customers and guide the integration of OX into their workflows.
• Build relationships with key stakeholders and act as a trusted technical advisor throughout the customer lifecycle.
• Handle customer inquiries, resolve issues, and collaborate with Product and Engineering on complex challenges.
• Monitor usage, drive adoption, and identify retention, upsell, and cross-sell opportunities.
• Partner with Sales to support long-term customer success.

Requirements

• Bachelor’s degree in Business, Computer Science, or a related field.
• 3+ years of experience in Customer Success or a similar customer-facing role in a SaaS company.
• Strong technical aptitude and the ability to understand complex environments.
• Ability to manage multiple customers and projects simultaneously.
• Excellent communication, relationship-building, and problem-solving skills.
• Experience in cybersecurity or application security is a strong advantage.

Nice to have

• Experience working with enterprise customers.
• Background in DevSecOps, SDLC, or application security.
• Experience collaborating cross-functionally with Product and Engineering.
• Passion for cybersecurity and technical products.

Culture & Benefits

• Work in a fast-paced startup environment.
• Collaborate closely with Product, Engineering, and Sales.
• Contribute to disruptive cybersecurity technology for the AI era.