Customer Success Manager (Cybersecurity)

TL;DR

Customer Success Manager (Cybersecurity): Driving customer value, adoption, and long-term success for an AI-driven SDLC security platform with an accent on technical advisory and cross-functional collaboration. Focus on managing the customer lifecycle, ensuring seamless onboarding, and partnering with Product and Engineering to resolve complex security challenges.

Location: Must be based in Canada

Company

hirify.global secures the AI-driven SDLC from prompt to production by unifying development and cloud context to eliminate critical vulnerabilities.

What you will do

• Lead onboarding for new customers to ensure successful implementation and integration.
• Act as a trusted technical advisor, providing training and guidance throughout the customer lifecycle.
• Build and maintain strong relationships with key stakeholders to drive adoption and retention.
• Collaborate with Product and Engineering teams to address complex challenges and improve product functionality.
• Monitor customer usage and identify opportunities for growth, including upsell and cross-sell.
• Partner with Sales to ensure long-term customer success and satisfaction.

Requirements

• Bachelor’s degree in Business, Computer Science, or a related field.
• 3+ years of experience in Customer Success or a similar customer-facing role within a SaaS company.
• Strong technical aptitude with the ability to understand complex environments.
• Excellent communication and relationship-building skills.
• Ability to manage multiple customers and projects simultaneously.
• Comfortable working in a fast-paced, startup environment.

Nice to have

• Experience in cybersecurity, application security, DevSecOps, or SDLC.
• Experience working with enterprise-level customers.
• Proven track record of working cross-functionally with Product and Engineering teams.

Culture & Benefits

• Opportunity to work on disruptive technology in the cybersecurity space.
• High-impact role with significant cross-functional exposure.
• Collaborative environment within a fast-growing startup team.