Customer Success Manager (SaaS)

Location: Remote from the United States or Canada; listed locations include Chicago, Austin, Denver, Lehi, New York, Raleigh, San Francisco, Seattle, and Vancouver

Company

hirify.global builds software for wholesale distributors, using automation and AI to streamline orders, purchasing, accounts payable, and other critical business workflows.

What you will do

• Own a portfolio of customer relationships and drive adoption, retention, and renewals.
• Lead customer onboarding and training sessions to support confident product rollout.
• Monitor usage and engagement metrics to identify adoption gaps, expansion opportunities, and renewal risks.
• Partner with Product and Engineering to share customer insights and resolve issues.
• Facilitate business reviews that demonstrate ROI and align on future goals.
• Help create scalable customer success systems, playbooks, and processes.

Requirements

• 5–8 years of Customer Success experience with a B2B SaaS product.
• Experience in an early-stage startup and building playbooks, processes, or systems from scratch.
• Demonstrated success driving product adoption, utilization, training, renewals, and retention.
• Strong communication, relationship-building, analytical, organizational, and problem-solving skills.
• Ability to explain technical concepts to non-technical audiences and navigate ambiguity.
• Experience supporting B2B or enterprise customers is preferred.

Nice to have

• Experience launching or rolling out products or features and defining success metrics and feedback loops.
• Experience supporting non-technical customers in industrial, logistics, or supply-chain environments.
• Interest in AI, automation, or operational efficiency in complex business systems.

Culture & Benefits

• Remote-first, flexible work environment with a team distributed across North and South America.
• Opportunity to contribute to the growth and direction of a rapidly growing, profitable company.
• Strong emphasis on ownership, transparency, continuous improvement, and employee development.
• Collaborative environment with direct communication and meaningful customer impact.