Senior Customer Success Engineer (Data Security)

Location: Remote in Canada; the role is associated with Toronto and requires 25–50% annual travel to customer locations.

Company

Cyera develops data security and AI trust infrastructure that helps enterprises securely adopt AI and protect sensitive data.

What you will do

• Act as the primary technical expert and trusted advisor for customers using the Cyera Platform.
• Lead onboarding, training, adoption, joint success planning, and Quarterly Business Reviews.
• Design customized use cases that align the platform with customer requirements and business outcomes.
• Troubleshoot technical issues, remove adoption blockers, and monitor customer health and usage indicators.
• Advocate for customer feedback, contribute to product roadmap decisions, and document best practices.
• Mentor team members and participate in interviewing and onboarding new employees.

Requirements

• Associate degree or equivalent experience; a bachelor’s degree in Computer Science or a related field is a plus.
• 12 years of experience with strong project management, organization, and execution skills.
• At least 3 years of hands-on experience with data and cloud technologies, including databases, cloud infrastructure, networking, compute assets, IAM, and permissions.
• Proficiency in SQL, scripting languages such as Python, cloud environments, APIs, and web services.
• Experience with DLP, data privacy and protection, DSPM/CSPM, SIEM, or vulnerability management.
• Experience in a technical customer-facing role at a software company, including customer onboarding, renewals, expansion, executive meetings, and technical workshops.

Culture & Benefits

• Remote work with office setup reimbursement.
• Paid holidays and sick time.
• Health, vision, and dental insurance.
• Work in a fast-paced startup environment focused on data security and safe AI adoption.