Care Expert (Healthcare)

Location: Anywhere in Spain; legally eligible to work from Spain. Hybrid role with remote-work flexibility and valued in-person collaboration.

Company

hirify.global provides prevention insurance by integrating insurance, prevention, and care into a single healthcare experience for companies and their members.

What you will do

• Support members by transforming healthcare requests into meaningful, timely, and accurate solutions.
• Guide members through the Spanish healthcare system and address the needs of B2B health-insurance partners.
• Spend approximately 80% of the time on member support and 20% on Care projects.
• Identify process improvements, convert data insights into actionable solutions, and lead implementation end to end.
• Guide colleagues, build project teams, and contribute to cross-community product innovations.
• Lead initiatives focused on member autonomy and help attract Care talent.

Requirements

• Spanish and English at full working proficiency in written and spoken communication.
• At least 2 years of experience in a customer-support role.
• Strong empathy and passion for helping members solve problems.
• Excellent written communication skills and confidence using technology, digital tools, and AI.
• Motivation, an entrepreneurial mindset, and the ability to collaborate, learn, and share knowledge.
• Legal eligibility to work from Spain.

Nice to have

• Knowledge of how the Spanish healthcare system works.

Culture & Benefits

• Hybrid work with flexibility for remote work and an emphasis on in-person collaboration.
• Innovative working methods guided by defined cultural values.
• A stimulating environment designed to support effective, high-quality collaboration.
• Opportunities to shape projects according to personal expertise and interests.