Bilingual Member Support Specialist (Spanish)

Location: Lehi, Utah, United States; hybrid onsite and remote, with local availability required

Salary: $21.50 per hour

Company

hirify.global is a venture-backed health-tech company building a technology-driven drug acquisition platform for the pharmacy benefit management sector.

What you will do

• Answer inbound and outbound calls with members, physicians, and pharmacies in English and Spanish.
• Resolve, document, and follow up on member issues, routing cases for further investigation when needed.
• Educate members about pharmacy benefits and provide one-call resolutions.
• Research complex requests and navigate triage pathways to identify the correct resolution.
• Handle sensitive personal and health information in accordance with HIPAA requirements.

Requirements

• Must be located locally in the Lehi area for a hybrid onsite and remote role.
• Professional fluency in Spanish and English is required.
• At least 2 years of bilingual Spanish-English call center experience.
• Experience resolving complex issues in a call center environment.
• High school diploma, GED, or equivalent.
• Proficiency with Mac and Google Suite, along with strong communication, empathy, active listening, and multitasking skills.

Nice to have

• Experience with Salesforce Service Cloud, Talkdesk, or other CRM tools.
• Experience with benefits, insurance, prescriptions, medical billing, or pharmacy operations.

Culture & Benefits

• Monday through Friday schedule with a performance-based work-from-home model.
• Weekends and holidays may be scheduled on a rotational basis.
• 100% attendance is required during the training period.
• Medical, pharmacy, dental, vision, wellness, life, disability, and flexible spending benefits.
• Three weeks of paid time off, paid parental leave, 401(k), professional development, training, and career growth opportunities.