Member Flex Guide, Bilingual (English/Spanish)

Location: Remote USA. Coverage windows use Eastern Time and include variable hours, weekends, and limited late-night shifts based on call volume.

Salary: $20–$25 per hour

Company

hirify.global builds an integrated care platform combining data, AI, clinical services, and member support to improve healthcare for older Americans.

What you will do

• Support English- and Spanish-speaking members through calls, SMS, chat, secure messaging, email, and video.
• Explain healthcare, insurance, medical, and benefit information in clear, culturally sensitive language.
• Help members find language-congruent providers, schedule appointments, and understand preventive screenings, clinical programs, and benefits.
• Conduct proactive outreach and identify cases requiring clinical escalation in collaboration with medical staff and bilingual teammates.
• Use the AI Guide Assistant and internal systems to provide accurate answers and maintain complete interaction documentation.
• Flex between inbound service, outbound campaigns, digital support, pharmacy guidance, care access, and other workflows as business needs change.

Requirements

• Professional, native-level oral and written fluency in English and Spanish is required.
• At least 1 year of experience in a high-volume customer-facing, contact center, or fast-paced healthcare role.
• Strong interpersonal skills, emotional intelligence, cultural competency, and the ability to de-escalate sensitive situations.
• Ability to explain complex insurance and medical concepts clearly in both languages.
• Comfort using AI-powered tools and multiple software platforms while talking, typing, and translating.
• Availability for variable hours, including weekends and seasonal schedule changes.

Nice to have

• Experience with Medicare Advantage, health insurance, or HIPAA-regulated medical environments.
• Experience in bilingual customer service or medical translation.
• Stress-management techniques for fast-paced or emotionally demanding settings.

Culture & Benefits

• Employer-sponsored health, dental, and vision plans with low or no premium.
• Generous paid time off and parental leave.
• $100 monthly mobile or internet stipend.
• Stock options for all employees and bonus eligibility for eligible roles.
• 401(k) program and a supportive, collaborative, diversity-focused work environment.

Hiring process

• Application takes approximately 5–7 minutes and requires contact details, education information, and an up-to-date resume or work history.
• The process typically includes 2–3 interview rounds.
• A Spanish bilingual language assessment is required before hire.