Bilingual Patient Access Specialist (Inbound) (Healthcare)

Location: Plano, Texas; candidates must be locally based. The role includes 60 days of onsite onboarding, followed by potential work from home four days per week based on performance.

Salary: $23 per hour ($23–$23 USD pay range).

Company

hirify.global is building a technology-driven drug acquisition platform to improve cost efficiency and customer service in the pharmacy benefit management sector.

What you will do

• Educate patient members about pharmacy benefits, medication access, and drug savings programs.
• Handle inbound phone calls, emails, and other communications from members, providers, and pharmacies.
• Resolve enrollment and medication access inquiries with a one-call resolution approach.
• Coordinate with members, physicians, drug manufacturers, and pharmacies to facilitate savings program enrollment.
• Document cases accurately, follow up on member requests, and manage multiple tasks in a fast-paced environment.
• Protect sensitive information under PHI and HIPAA standards while meeting quality, productivity, and service-level expectations.

Requirements

• Must be locally based in Plano, Texas, with 100% attendance required during the training period.
• High school diploma, GED, or equivalent.
• Bilingual Spanish required.
• 2+ years of experience in healthcare call center environments handling inbound calls.
• Proficiency with Windows, Microsoft Office, and G-Suite.
• Strong communication, active listening, empathy, critical thinking, multitasking, and time-management skills.

Nice to have

• Outbound call experience.
• Salesforce experience.
• Knowledge of PBM systems, health insurance plans, medication reimbursement, drug savings programs, and patient assistance programs.

Culture & Benefits

• Medical, pharmacy, dental, vision, life, AD&D, and disability insurance.
• Three weeks of paid time off, company holidays, and paid parental leave.
• Flexible spending, 401(k), wellness, commuter, and employee assistance benefits.
• Professional development and training opportunities.
• Opportunity for promotion and increased pay after six or more months.