Account Management Assistant (RCM)

TL;DR

Account Management Assistant (RCM): Providing administrative, operational, and analytical support to Account Managers within the Revenue Cycle Management environment with an accent on client communication, reporting, and issue resolution. Focus on coordinating internal teams, maintaining account documentation, and ensuring proactive follow-through on client needs.

Location: Must be available to work the night shift (New York Time)

Company

hirify.global is a service-oriented company providing specialized support and staffing solutions for clients in the healthcare and RCM sectors.

What you will do

• Coordinate weekly client and internal meetings, including agenda preparation and summary distribution.
• Maintain and track account issues, ensuring clear ownership and timely resolution.
• Consolidate performance metrics and data from internal systems into clear, accurate reports.
• Act as a liaison between operational teams (Auth, VOB, Claims, etc.) and Account Managers.
• Manage account documentation, dashboards, and client-specific trackers.
• Draft professional communications and updates for client review.

Requirements

• 2-year college degree required.
• Experience in US healthcare, RCM, or ABA billing required.
• Excellent written and verbal English communication skills.
• Strong organizational skills with the ability to manage multiple accounts simultaneously.
• Proficiency in Microsoft Office (Excel, Outlook, Word, Teams).
• Must have own computer and reliable internet connection for remote work.

Nice to have

• Familiarity with CRM/RCM systems, dashboards, or ticketing systems.
• Experience supporting Account Managers or operations teams.

Culture & Benefits

• Permanent work-from-home arrangement.
• Profit sharing incentive and quarterly perfect attendance bonuses.
• Paid time off and holiday pay.
• Annual performance and raise evaluations.
• HMO and loan assistance programs.