Customer Service Associate II

TL;DR

Customer Service Associate II (MedTech): Providing efficient and accurate order processing and customer support for diagnostic solutions with an accent on regulatory compliance and international shipping requirements. Focus on mentoring junior associates, maintaining account accuracy, and ensuring seamless service delivery within a GMP-regulated environment.

Location: Must be based in Stillwater, Minnesota, USA

Salary: $26.00–$30.00 Hourly

Company

hirify.global is a global leader in immunodiagnostic and molecular diagnostic solutions, dedicated to advancing science to improve patient outcomes worldwide.

What you will do

• Process internal and external customer orders to ensure timely delivery.
• Maintain customer accounts and resolve issues related to regulatory compliance.
• Coach and mentor Customer Service I associates to support team goals.
• Manage relationships with Sales and Marketing teams regarding pricing and contracts.
• Coordinate with agencies to process international orders and navigate customs requirements.
• Ensure all activities comply with GMP requirements and safety policies.

Requirements

• High School diploma required.
• 5+ years of customer service or office experience.
• Working knowledge of SAP and freight/shipping systems.
• Proficiency in data entry, Microsoft Office, and Google Suite.
• Strong problem-solving, organizational, and multitasking skills.
• Excellent verbal and written communication skills.

Culture & Benefits

• Comprehensive health benefits package.
• Retirement and financial wellbeing programs.
• Annual incentive program eligibility.
• Paid time off and wellbeing support.
• Collaborative, people-centered culture focused on innovation and accountability.