Advanced Customer Support Technician

TL;DR

Advanced Customer Support Technician: Diagnosing and resolving complex technical inquiries for internal and external systems with an accent on hardware, software, and network troubleshooting. Focus on maintaining mission-critical infrastructure and applying innovative solutions to support high-stakes defense operations.

Location: Must be a U.S. citizen due to facility clearance requirements.

Salary: $31.14 - $33.40 per hour.

Company

hirify.global provides high-technology solutions and services for defense and scientific missions across all operational domains.

What you will do

• Screen, refer, and diagnose internal and external inquiries regarding computer hardware, software, printers, and network systems.
• Prepare help desk incident reports and assist in hardware and software evaluation.
• Provide technical assistance and training to users in a 2nd shift environment.
• Adapt to unexpected demands and troubleshoot complex technical issues.
• Identify opportunities to apply AI for continuous improvement and innovation.

Requirements

• U.S. citizenship is required due to facility clearance requirements.
• Associate degree or equivalent relevant experience.
• Minimum of 3 years of relevant experience in technical support.
• Ability to work 2nd shift.
• Strong communication and collaboration skills.

Nice to have

• Experience with AI-driven process improvements.
• Background in defense or mission-critical system support.

Culture & Benefits

• Competitive benefits package.
• Opportunities for professional development and learning new technologies.
• Collaborative team environment focused on mission-critical impact.
• Flexible work environment where contributions are recognized.