Claim Manager Assistant I

TL;DR

Claim Manager Assistant I (Claims Administration): Processing incoming and outgoing communications and supporting claim determinations with an accent on telephonic customer service and administrative file management. Focus on maintaining accurate documentation, meeting turnaround time standards, and ensuring compliance with HIPAA privacy regulations.

Location: Must be based in the United States

Salary: $18.00 - $19.00 / hour

Company

hirify.global is a specialist professional services and technology firm providing risk and insurance solutions to global businesses.

What you will do

• Provide exceptional telephonic customer support to insureds, representatives, and healthcare providers.
• Process and document daily administrative activities for pending, open, and closed claims.
• Manage electronic files, including indexing, classification, and imaging of incoming and outgoing mail.
• Review documentation for completeness, credibility, and consistency.
• Identify process deficiencies and suggest viable solutions to improve workflow.
• Ensure all activities meet established productivity and quality metrics.

Requirements

• Must be based in the United States
• High school degree or equivalent experience.
• Prior customer service experience.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office products.

Nice to have

• Previous experience in the insurance or medical industry.
• Understanding of medical terminology.

Culture & Benefits

• Comprehensive medical, dental, and vision plans.
• 401(k) plan with employer matching.
• Paid time off and paid holidays.
• Life insurance and disability coverage.
• Commitment to a diverse and inclusive workplace.