Customer Advocate I

TL;DR

Customer Advocate I (Customer Support): Providing superior service to Transportation Providers by managing reservations and resolving inquiries with an accent on accurate documentation and professional communication. Focus on maintaining high-quality service delivery and handling complex provider concerns under pressure.

Location: Must be based in Phoenix, AZ (Onsite)

Salary: $17–$19/hr

Company

hirify.global is a service-oriented organization focused on providing transportation and support solutions.

What you will do

• Assist Transportation Providers with inquiries and service-related concerns.
• Manage scheduling tasks including modifications and cancellations of reservations.
• Document and investigate complaints or incidents to maintain detailed records.
• Ensure accurate entry of trip-related data and process corrections.
• Respond to provider calls with professionalism and courtesy.
• Escalate unresolved grievances to the appropriate departments.

Requirements

• High School Diploma or GED required.
• Strong verbal and written communication skills.
• Basic computer proficiency including Microsoft Word, Excel, and Outlook.
• Ability to work independently and collaboratively in a team environment.
• Composure under pressure and ability to handle high call volumes.
• Detail-oriented with excellent organizational skills.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance.
• 401(k) retirement savings plan with company match.
• Paid time off and paid parental leave.
• Employer-paid basic life insurance and disability coverage.
• Tuition reimbursement and employee discount programs.
• Flexible spending accounts for health and dependent care.