Client Success Manager (Fintech)

TL;DR

Client Success Manager (Fintech): Managing relationships and ensuring retention for enterprise clients in the payments sector with an accent on problem resolution and service delivery. Focus on acting as the primary liaison for service-side relationships and coordinating operational arrangements for global eCommerce growth.

Location: Must be based in Singapore

Company

hirify.global is a global leader in payment processing, specializing in International Merchant Solutions for high-growth verticals including eCommerce, Retail, and Crypto.

What you will do

• Maintain a positive and consistent rapport with assigned enterprise clients to ensure long-term retention.
• Serve as the primary point of contact for problem resolution and service-side relationship management.
• Manage client escalations and provide oversight for project delivery.
• Coordinate with internal relationship managers and operational teams to ensure all paperwork and arrangements are executed.
• Ensure clients are properly serviced according to their specific operational needs.

Requirements

• Proven ability to establish and maintain effective internal and external working relationships.
• Strong organizational and time management skills.
• Strong aptitude for analyzing and solving complex problems.
• Location: Must be based in Singapore

Nice to have

• Prior experience in banking or finance.

Culture & Benefits

• Medical coverage supporting the health and wellbeing of employees and their families.
• Eligibility for bonuses and equity awards based on role and impact.
• Annual Wellness Week with an extra paid day off for recharging.
• FLEX family inclusion community for support at every stage of family life.
• Standard paid time off and public holidays.

Hiring process

• Application submission including a resume and cover letter.
• Review by the talent team to assess culture and role fit.
• One or more interviews with team members to discuss skills and aspirations.
• Offer, background check, and onboarding process.