IT Service Desk Engineer

TL;DR

IT Service Desk Engineer (IT Support): Providing first-line technical support for hardware, software, and network incidents across multiple office locations with an accent on troubleshooting and user administration. Focus on resolving hardware/software incidents, managing user accounts in Active Directory, and maintaining IT assets.

Location: Hull (with occasional travel to other regional offices)

Salary: £25,000 - £30,000 per annum

Company

A well-established and growing professional services organisation.

What you will do

• Act as the first point of contact for IT support via phone, email, and face-to-face interactions.
• Troubleshoot, diagnose, and resolve hardware, software, and network-related incidents.
• Manage the end-to-end incident lifecycle using ticketing systems and escalate complex issues to specialist teams.
• Support desktop, server, and infrastructure environments.
• Onboard new employees by setting up user accounts, workstations, and IT equipment.
• Maintain IT asset registers and review system reports and technical documentation.

Requirements

• Minimum of 2 years' experience within an IT Service Desk, IT Support, or Helpdesk environment.
• Proficiency in Microsoft Windows and Microsoft 365 (Outlook, Word, Excel, PowerPoint).
• Experience with Active Directory and user account administration.
• Knowledge of network fundamentals including DNS, IP addressing, Wi-Fi, Ethernet, and VPNs.
• Ability to provide hardware support for laptops, desktops, monitors, and printers.
• Experience working within SLAs and escalation processes.

Culture & Benefits

• Supportive and forward-thinking IT team environment.
• Opportunities for career development and exposure to a broad range of technologies.
• Comprehensive benefits package.
• Equal opportunities employer committed to diversity and inclusion.