IT Support Specialist (Medtech)

TL;DR

IT Support Specialist (Medtech): Managing IT services, security, and systems architecture for a growing digital health business with an accent on Google Workspace, Microsoft 365, and end-user support. Focus on scaling IT infrastructure, optimizing onboarding/offboarding automation, and maintaining cybersecurity compliance.

Location: Hybrid London

Salary: £35,000 – £37,500

Company

A leading digital health company specializing in cannabis-based medicines (CBPM), dedicated to improving patient access to safe and effective treatments.

What you will do

• Administer and maintain Google Workspace, Microsoft 365, Slack, and Dialpad VoIP.
• Provide Level 1 & 2 technical support, resolving software, hardware, and network issues while adhering to SLAs.
• Support identity and access management, endpoint security, and secure networking solutions.
• Manage software licensing, provisioning, reconciliation, and renewals across the business.
• Procure, setup, and automate the onboarding and offboarding process for new hire equipment.
• Act as the IT liaison between HR, operations, governance, and software development teams.

Requirements

• Proven experience in IT support, engineering, or analyst roles, preferably in a fast-growing business.
• Experience with scaling IT infrastructure, cloud services, and enterprise IT systems.
• Hands-on experience with ITIL frameworks and service management tools such as Jira or ServiceNow.
• Strong problem-solving skills and a user-first mindset.
• Must be based in or able to work from London (Hybrid).

Nice to have

• Relevant IT certifications such as ITIL, CompTIA, Google, Microsoft, or Cisco.

Culture & Benefits

• Generous leave: 25 days holiday (increasing to 30) plus 8 bank holidays.
• Up to 5% employer pension matching contributions.
• Private healthcare scheme.
• Work-from-home options, cycle-to-work scheme, and flexibility.
• Enhanced maternity and paternity leave.