Customer Success Representative (German)

TL;DR

Customer Success Representative (Sales/German): Managing the renewal of customer maintenance contracts and driving revenue growth through retention and upselling with an accent on customer experience and pipeline management. Focus on overachieving quotas, reactivating lapsed support, and ensuring high customer satisfaction for commercial accounts.

Location: Remote (Must be permanently located in Poland)

Company

hirify.global is the Data and AI Trust Company specializing in data resilience and security posture management.

What you will do

• Manage annual pipelines and perform customer experience assessments prior to support expiration.
• Drive revenue bookings and overachieve renewal and expansion quotas.
• Cold call customers with lapsed support to reactivate their contracts.
• Collaborate with Deal Desk, Legal, and Sales to prepare special terms and complex offers.
• Assist customers with licensing transfers and support ticket escalation to ensure resolution.
• Maintain accurate data, forecasts, and CRM hygiene within Salesforce.com.

Requirements

• Bachelor’s degree or a combination of equivalent education and experience.
• Advanced level English and German language proficiency.
• Relevant experience in Sales, Account Management, or Renewals.
• Proven track record of overachieving quotas and KPIs.
• Ability to lead complex customer requests and escalations within multi-functional teams.
• Must be permanently located in Poland.

Nice to have

• Proficiency with Salesforce.com.

Culture & Benefits

• 26 paid days off annually plus global hirify.globale self-care days and volunteer hours.
• Fully covered family medical plan, dental, rehab, and vaccinations.
• Employer pension contribution via PPK and life/disability insurance.
• Monthly Edenred allowance for meals and fully covered MultiSport card.
• Professional growth via LinkedIn Learning, O’Reilly, and annual Global Day of Learning.
• Mental health support with free therapy sessions and legal/financial advice.