Customer Success Manager (AI)

TL;DR

Customer Success Manager (AI): Driving customer adoption, retention, and renewals for water utility customers with an accent on relationship management and platform value realization. Focus on monitoring customer health, identifying growth opportunities, and collaborating cross-functionally to ensure long-term success.

Location: Fully Remote (United States)

Company

hirify.global uses Artificial Intelligence to help water utilities predict pipe and meter failures to improve engineering and operations decisions.

What you will do

• Manage customer relationships from onboarding through renewal across a portfolio of water utility customers.
• Drive adoption and help customers realize measurable business value from the AI platform.
• Monitor customer health and engagement to identify risks and growth opportunities.
• Lead account planning, business reviews, and renewal readiness.
• Collaborate cross-functionally with Sales, Product, and Engineering teams.
• Maintain accurate customer records and health metrics in HubSpot.

Requirements

• 3+ years of experience in Customer Success, Account Management, or Client Services.
• Proven experience managing customer relationships and accountability for retention and renewals.
• Experience working with SaaS products or technology platforms.
• Proficiency in CRM platforms such as HubSpot or Salesforce.
• Strong communication and presentation skills for engaging both technical and business stakeholders.
• Must be based in the United States

Nice to have

• Interest in infrastructure, utilities, GIS, or data-driven decision-making.