Mid-Market Customer Success Manager (Cybersecurity)

TL;DR

Mid-Market Customer Success Manager (Cybersecurity): Strategic partnership and management of enterprise customers to maximize product value and retention with an accent on onboarding, adoption, and ROI demonstration. Focus on reducing churn, managing subscription renewals, and identifying expansion opportunities within the cybersecurity domain.

Location: Remote (Global)

Company

hirify.global is a global leader in user behavior analytics and insider risk management, utilizing an AI-driven approach to protect organizations' people, data, and operations.

What you will do

• Serve as the primary post-sale contact for enterprise customers to ensure successful onboarding and ongoing value realization.
• Drive product utilization by aligning capabilities with customer goals and conducting strategic reviews to demonstrate ROI.
• Own the renewal process by proactively monitoring customer health metrics and mitigating churn risks.
• Act as a customer advocate internally, collaborating with Product, Support, and Sales teams to influence the product roadmap.
• Identify upsell and cross-sell opportunities to expand accounts and partner with Account Managers.

Requirements

• 3+ years of experience in B2B Customer Success with a track record in driving adoption and retention.
• Proficiency with HubSpot, ChurnZero, or similar Customer Success platforms.
• Strong grasp of Customer Success frameworks, lifecycle management, and subscription renewal processes.
• Excellent relationship-building skills for navigating high-stakes conversations with stakeholders.
• Ability to dive deep into technical product details.

Nice to have

• Experience in the cybersecurity industry.
• Proficiency in Korean.

Culture & Benefits

• Fully remote work environment since 2014 with global team collaboration.
• Competitive compensation and career growth opportunities.
• Flexible paid time off.
• Laptop reimbursement.
• Ongoing training and development opportunities.

Hiring process

• Up to 3 rounds of interviews.
• Mandatory reference and background checks.