Implementation Specialist

TL;DR

Implementation Specialist (Clinical Trials): Extracting payable activity data from client documentation and driving system configuration to enable accurate payments and successful study implementation with an accent on quality risk mitigation, auditing/monitoring compliance, and high-volume analytical work. Focus on interpreting complex pharmaceutical/CRO financial documents, collaborating with business partners and Product & IT teams, and meeting client SLAs and internal KPIs.

Location: Bucharest, Romania

Company

Global clinical trial technology company providing software and processes for sponsor and site professionals.

What you will do

• Review and interpret global client documentation (contracts, budgets, amendments) to identify payable activities.
• Extract and configure client data into payable activities from source documents using best practices.
• Assess quality risks and ensure configurations follow internal KPIs and client-driven SLAs.
• Collaborate with business partners and Client Delivery to verify interpretations and resolve complex configuration issues.
• Adhere to auditing and monitoring checklists and contribute to internal process documentation.
• Partner with Product & IT teams to identify platform enhancements and support client relationship management.

Requirements

• Over 1 year of experience in the pharmaceutical or CRO industry, with contract management experience preferred.
• Ability to dissect clinical trial financial documents and identify payable activities.
• Ability to handle high volume in a fast-paced environment with strong attention to detail.
• Excellent writing, analytical, organizational, communication, and interpersonal skills.
• Exceptional time management to support shifting priorities and key client deliverables.
• Experience with Microsoft Word and Excel required.

Culture & Benefits

• Work focused on mission-critical, time-sensitive patient interactions in life-sustaining studies.
• Emphasis on quality, risk mitigation, and compliance with auditing/monitoring procedures.
• Collaboration across client-facing delivery, business partners, and Product & IT teams.
• Clear performance expectations via internal KPIs and client SLAs.