Customer Operations Project Manager

TL;DR

Customer Operations Project Manager (Operations/Project Management): Optimizing and scaling operational workflows across the European C2B business with an accent on process redesign, automation, and AI-driven solutions. Focus on identifying operational bottlenecks, managing cross-functional initiatives, and enabling scalable growth through data-driven process improvements.

Location: Onsite at Madrid HQ, Spain.

Company

hirify.global Group is Europe’s leading digital automotive platform, revolutionizing the used car market through brands like Autohero and hirify.global.com.

What you will do

• Identify and improve inefficient or repetitive operational workflows in contract management, payments, and vehicle leasing.
• Translate operational pain points into structured improvement initiatives and business cases.
• Coordinate projects end-to-end from process analysis to implementation and impact measurement.
• Collaborate cross-functionally with Product, Finance, Purchasing, and Business Analytics teams.
• Manage and align multiple stakeholders across HQ and local European markets.
• Drive automation and AI-driven solutions to improve scalability and customer experience.

Requirements

• Experience in Operations, Project Management, Process Excellence, or Consulting.
• Strong analytical and problem-solving skills with proficiency in SQL and Excel/GSheets.
• Ability to work closely with local teams across multiple European markets.
• English: Fluent proficiency required.
• Experience driving operational improvements and managing cross-functional stakeholders.

Nice to have

• Interest or experience in automation, AI applications, and operational tooling.
• Additional European languages.

Culture & Benefits

• Attractive salary aligned with role responsibilities.
• Full-time working hours (9:00 to 18:00).
• 22 vacation days plus your birthday off.
• International and fast-paced environment with high visibility and ownership.