Renewal Manager

TL;DR

Renewal Manager (SaaS): Managing the end-to-end renewal process for a portfolio of existing customers across Israel and EMEA with an accent on risk mitigation, revenue protection, and cross-functional collaboration. Focus on maintaining accurate CRM data, driving timely renewals, and ensuring high customer satisfaction in a fast-paced observability environment.

Location: Must be based in Israel

Company

hirify.global is a modern, full-stack observability platform transforming how businesses process and understand their data through unique in-stream analytics architecture.

What you will do

• Manage the end-to-end renewal process for customers across Israel and EMEA.
• Proactively engage customers ahead of renewal dates to confirm intent and drive timely closure.
• Identify renewal risks early and coordinate internal actions to protect relationships and reduce churn.
• Collaborate with Account Management, Support, Finance, and Legal teams to move renewals forward.
• Maintain accurate CRM records, including renewal dates, account status, and forecast updates.
• Support commercial follow-ups, quote coordination, and customer communications.

Requirements

• Must be based in Israel
• 1-3 years of experience in Renewals, Account Management, Customer Success, or similar customer-facing SaaS roles.
• Native English proficiency (written and spoken)
• Strong organizational skills with the ability to manage multiple accounts and deadlines in parallel.
• Commercial mindset with an understanding of renewals, churn, ARR, and contracts.
• Proactive, detail-oriented approach with the ability to work independently.

Nice to have

• Experience with CRM systems such as Salesforce or Monday.
• Background in SaaS, DevOps, Observability, Cloud, or technical B2B environments.

Culture & Benefits

• Culture of innovation and continuous learning.
• Opportunity to shape the future of observability solutions.
• Dynamic, fast-paced environment that encourages challenging the status quo.
• Equal opportunity employer fostering a diverse and inclusive workplace.