Renewals Specialist (SaaS)

TL;DR

Renewals Specialist (SaaS): Managing the customer renewal process for subscription-based customers with an accent on contract administration, pipeline management, and cross-functional coordination. Focus on ensuring timely contract execution, reducing renewal risks, and optimizing the customer retention lifecycle.

Company

hirify.global provides consent-based marketing products to help companies acquire qualified customers at scale and ensure TCPA compliance.

What you will do

• Manage a portfolio of customer renewals and proactively engage clients regarding upcoming contract expirations.
• Prepare renewal quotes, order forms, and supporting documentation.
• Coordinate renewal activities and contract reviews with Customer Success, Sales, Finance, and Legal teams.
• Monitor and manage the renewal pipeline within Salesforce to ensure timely outreach and execution.
• Identify renewal risks and escalate concerns to appropriate stakeholders to support retention.
• Deliver professional customer service and gather feedback to improve renewal workflows and processes.

Requirements

• 3-4 years of experience in customer service, account management, sales support, or operations.
• Proficiency with CRM systems, specifically Salesforce.
• Strong organizational skills and the ability to manage multiple priorities and deadlines.
• Excellent written and verbal communication skills.
• Ability to travel 5-10%.

Nice to have

• Experience working in a SaaS, technology, or subscription-based business.