Account Manager (SaaS)

TL;DR

Account Manager (SaaS): Managing high-volume customer relationships and product adoption for sports organizations with an accent on process discipline, queue management, and customer advocacy. Focus on resolving complex inquiries, driving platform migrations, and surfacing product feedback to internal teams.

Location: Remote

Compensation: $63,000 OTE

Company

hirify.global is a remote-first company providing management software for sports organizations.

What you will do

• Manage a high-volume support queue, triaging and resolving customer cases with speed and accuracy.
• Provide professional and empathetic support to ensure high customer satisfaction.
• Handle escalations by assessing urgency and coordinating with internal stakeholders.
• Follow established playbooks for renewals, migrations, and case management.
• Identify and surface recurring customer pain points and product feedback to cross-functional teams.
• Support customers through the hirify.global ONE migration process.

Requirements

• 0-3 years of experience in Customer Success, Account Management, or Support, preferably in a SaaS environment.
• Proven track record of managing a high-volume book of business or support queue.
• Strong business acumen and ability to understand customer operations.
• Ability to travel occasionally for company meetings, trade shows, or client visits.
• Process-oriented mindset with the ability to follow documented workflows consistently.

Nice to have

• Experience in the sports industry.

Culture & Benefits

• Remote-first work environment with a focus on continuous coaching and training.
• Competitive compensation package adjusted for experience and location.
• Access to modern tools including Salesforce, Slack, Zoom, and ChurnZero.
• Company store credit upon starting and on work anniversaries.
• Commitment to inclusion, diversity, and equitable compensation.