Account Manager (B2B SaaS)

TL;DR

Account Manager (B2B SaaS): Managing B2B customers within the China market with an accent on customer retention, satisfaction, and revenue growth. Focus on driving upsell opportunities, maintaining CRM data quality, and providing technical product advocacy for Chinese enterprises.

Location: Hybrid (3 office days / 2 WFH) in Vilnius, Lithuania

Company

hirify.global develops cutting-edge web data gathering solutions for thousands of global businesses, including Fortune 500 companies.

What you will do

• Act as the main point of contact and dedicated Account Manager for B2B customers in the China market via WeChat, email, and phone.
• Proactively identify and drive new upsell opportunities within the Chinese account portfolio.
• Generate localized value-creating activities, campaigns, and market-specific use cases for Chinese customers.
• Serve as a primary product advocate, addressing technical topics and providing guidance to customers and internal stakeholders.
• Maintain CRM data quality, including opportunity tracking, conversions, and data enrichment.

Requirements

• 1–2 years of experience in customer engagement with a proven track record of driving positive outcomes.
• Fluency in Mandarin Chinese (written and verbal) and excellent business English.
• Deep understanding of Chinese business etiquette, negotiation norms, and corporate culture.
• Ability to handle technical topics and effectively collaborate with cross-functional teams.
• Strategic mindset for account expansion and confidence in handling difficult conversations.

Nice to have

• Previous Customer Success, Account Management, or Sales experience at a B2B SaaS or data company dealing with APAC/Chinese enterprises.
• Hands-on experience utilizing WeChat for sales or account management.
• Strong negotiation skills and experience managing contract discussions.
• Familiarity with data concepts.

Culture & Benefits

• Hybrid work model (3 office days / 2 WFH) and WFA options.
• Private health insurance, 24/7 gym access, and psychologist/psychotherapist sessions.
• Yearly workation and regular internal community events.
• Vast internal and external learning resources and knowledge-sharing guilds.
• Inclusive family-related time-off policy and extra bonus vacation days.