Specialist IT Support II (iGaming)

TL;DR

Specialist IT Support II (IT Support): Providing frontline technical support and infrastructure maintenance for internal customers with an accent on hardware troubleshooting and compliance standards. Focus on managing employee workstations, ensuring audit integrity (SOX, PCI), and optimizing IT service delivery.

Location: Onsite in Las Vegas, NV, US

Salary: $58,380 – $108,600 USD

Company

Global leader in gaming, delivering entertainment experiences across 100+ jurisdictions worldwide.

What you will do

• Provide frontline technical support, including hardware troubleshooting, maintenance, and issue resolution.
• Maintain user account integrity and workstation security in compliance with SOX, PCI, and SOC 2 standards.
• Coordinate employee onboarding and offboarding, ensuring timely access provisioning and equipment management.
• Image, configure, deploy, and track employee workstations using enterprise technologies.
• Analyze support ticket trends to identify recurring issues and maintain the IT knowledge base.
• Manage physical inventory of technology assets and provide support for office relocations and company events.

Requirements

• Bachelor’s degree in IT, Computer Science, Engineering or equivalent work experience.
• 2–5 years of experience in IT support within a fast-paced environment.
• Strong knowledge of Windows operating systems and desktop computing environments.
• Working knowledge of Windows Command Line Interface (CLI) tools for system administration.
• Advanced troubleshooting skills with Microsoft Office and business software.
• Must be able to work at the assigned location in Las Vegas, NV.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance.
• 401(k) savings plan with company contributions.
• Paid time off, life, and disability coverage.
• Tuition reimbursement and various wellness programs.
• Inclusive environment committed to diversity and equal opportunity.