Help Desk Support Analyst

TL;DR

Help Desk Support Analyst: Providing technical support and system maintenance for a consumer finance company with an accent on hardware troubleshooting, user management, and network administration. Focus on resolving complex technical issues, maintaining asset logs, and ensuring reliable system operations for the Hankey Investments Group.

Location: Must be based in Las Vegas, NV (On-site role)

Salary: $22 - $24 per hour

Company

hirify.global is a specialized consumer finance company providing automotive financing solutions to borrowers with limited access to traditional credit.

What you will do

• Process new user setup and termination requests across required systems.
• Respond to phone calls, emails, and online tickets via the company ticketing system.
• Troubleshoot and resolve issues with internal and third-party applications.
• Maintain the inventory system and keep detailed logs of assets.
• Manage premises access, including creating and assigning identification badges.
• Review system logs and escalate errors as necessary.

Requirements

• Must be a local candidate in Las Vegas, NV.
• On-site role, no remote work available.
• Minimum of 2 years of experience in IT troubleshooting and support.
• Advanced knowledge of Windows desktop OS, Windows Server, and Active Directory.
• Strong understanding of networking, user permissions (ACL), and printer troubleshooting.
• Bachelor’s Degree in Computer Science or a related technical field.

Nice to have

• CompTIA A+ certification.
• CompTIA Network+ certification.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance.
• 401K matching and Employee Stock Ownership Program.
• Paid vacation, sick days, and holidays.
• Life insurance and long-term disability plans.
• Employee loan assistance and wellness programs.
• Discounts on various attractions and Dell products.