Technical IT Support Specialist, Senior (Healthcare)

TL;DR

Technical IT Support Specialist, Senior (IT Support): Providing advanced tier 2 and 3 hardware and software support for Windows and Apple systems within an enterprise and research environment with an accent on scientific equipment integration and system maintenance. Focus on troubleshooting specialized scientific hardware, managing VM implementations, and ensuring system reliability for clinical researchers.

Location: Onsite in Baltimore, Maryland

Salary: $68,000 - $80,000 yearly

Company

hirify.global delivers improved health and national security readiness solutions for federal programs through science research and development and digital transformation.

What you will do

• Provide tier 2 and tier 3 hardware and software support for Windows and Apple-based systems.
• Install and troubleshoot specialized scientific hardware, including cameras and microscopes.
• Configure and maintain current and legacy versions of macOS and Microsoft Windows.
• Implement virtual machine software including VMware, Parallels, and VirtualBox.
• Manage support requests via ServiceNow ticketing software.
• Evaluate and recommend COTS software and hardware solutions.

Requirements

• Bachelor’s degree and 10 years of IT experience (minimum 3 years in a clinical and scientific environment).
• Proficiency with ServiceNow Ticketing software.
• Experience creating and maintaining desktop system images.
• Must be able to obtain a Public Trust clearance.

Culture & Benefits

• Comprehensive health package including medical, dental, and vision.
• 401(k) Retirement Plan with matching component.
• Paid Time Off (PTO), parental leave, and flexible spending accounts.
• Professional development through e-learning and education assistance at accredited institutions.