Lead Client Services Project Manager, CX (AI)

TL;DR

Lead Client Services Project Manager, CX (AI): Leading complex, customer-facing software and AI/GenAI delivery projects with an accent on end-to-end strategic direction and executive communication. Focus on aligning roadmaps with technical stakeholders, managing RAID logs, and driving measurable customer value in a high-visibility environment.

Location: Remote (USA)

Company

hirify.global is a global innovation powerhouse and market leader in AI, cloud, and digital software, serving over 25,000 businesses including 85 of the Fortune 100.

What you will do

• Manage high-visibility software and AI/GenAI projects from initiation through closure, ensuring alignment with scope and timelines.
• Act as the primary client partner and provide strategic direction across end-to-end delivery.
• Maintain all core project documentation, including project plans, schedules, and RAID logs.
• Communicate consistently with executive leadership and manage high-level escalations with professionalism.
• Mentor project managers and drive the advancement of best practices across the PMO.
• Collaborate with technical and product stakeholders to drive roadmap alignment and go-to-market readiness.

Requirements

• 8+ years of project management experience leading complex, customer-facing software delivery projects.
• PMP certification required.
• Proven success managing full end-to-end delivery using Agile, Waterfall, and hybrid methodologies.
• Experience delivering technical, SaaS, and AI/GenAI projects.
• Advanced proficiency in project management tools such as MS Project, Salesforce, Rocketlane, and Power BI.
• Must be based in the USA.

Culture & Benefits

• Collaborative, creative, and fast-paced work environment within a global market leader.
• Endless internal career opportunities across multiple roles, disciplines, and domains.
• Exposure to cutting-edge AI and cloud technologies.
• Inclusive culture as an equal opportunity employer.