10 часов назад
Customer Onboarding Manager (SaaS)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Onboarding Manager (SaaS): Project-managing customer onboardings for an AI-powered customer engagement platform with an accent on stakeholder coordination, customer enablement, and accelerating time to value. Focus on setting adoption KPIs, coordinating technical integrations and custom development, and building scalable onboarding processes for successful transitions to Customer Success.
Location: Remote, United States
Company
is a woman-founded B2B SaaS company providing an AI-powered customer engagement platform with customer data, personalization, and journey orchestration across channels including WhatsApp, SMS, email, web, app, and site search.
What you will do
- Project-manage customer onboardings from implementation through successful transition to Customer Success and Support.
- Build relationships with customer stakeholders, understand business and technical goals, and document account roles and hierarchies.
- Train and enable customers through workshops, tailored onboarding sessions, and platform education.
- Define adoption KPIs and success metrics to accelerate time to value and support ROI attainment.
- Coordinate with internal technical and development teams, client agencies, and third parties on integrations and custom development.
- Improve onboarding processes and materials while maintaining delivery quality and customer satisfaction.
Requirements
- At least 5 years of experience in SaaS project management and client onboarding.
- Strong written and verbal communication skills with business fluency in English.
- Strong time, task, and internal and external stakeholder management skills.
- Experience understanding webhooks and APIs.
- Ability to deliver projects on time and to a high standard.
- Knowledge of Google Tag Manager, Google Product Feed, Google Analytics, AI-driven product recommendation tools, or CRM, ERP, and marketing automation platforms is advantageous.
Nice to have
- Agile, PMP, or Prince2 qualifications.
- Experience with Google Tag Manager, Google Product Feed, and Google Analytics.
- Exposure to AI-driven product recommendation tools and algorithms.
- Experience with CRM, ERP, or marketing automation platforms.
Culture & Benefits
- Work with a diverse international team representing more than 50 nationalities.
- Access internal training in AI fundamentals, coding, foreign languages, and personal development.
- Access learning platforms including Spotify, LinkedIn Learning, Blinkist, MasterClass, and CloudGuru.
- Eligibility-based ESOP participation and referral bonuses.
- Volunteering, social impact projects, global retreats, and team-building activities.
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