Team Leader (Legal)

TL;DR

Team Leader (Legal): Leading a team of Claims Handlers within the Pre-Litigated Motor Claims department with an accent on operational performance, service quality, and team development. Focus on driving efficiency, managing claim allocations, and fostering a high-performing culture through coaching and continuous improvement initiatives.

Location: Must be based in or able to commute to Liverpool

Company

hirify.global is a leading provider of legal and claims solutions to the insurance sector, leveraging proprietary AI technology to transform claims handling and reduce litigation costs.

What you will do

• Drive team performance to ensure operational targets and service measures are achieved.
• Review and allocate new claims based on complexity and value.
• Conduct regular one-to-one meetings to maximize performance and engagement.
• Identify training needs and support the professional development of team members.
• Support reporting, analysis, and continuous improvement initiatives.
• Collaborate with other Team Leaders to share best practices and drive overall success.

Requirements

• Previous experience in a Team Leader or Deputy role.
• Strong technical knowledge of motor claims.
• Excellent analytical and problem-solving abilities.
• Strong communication and interpersonal skills with the ability to influence.
• Highly organized with the ability to manage priorities effectively.
• Solid understanding of client expectations and protocols.

Culture & Benefits

• Davies Incentive Plan.
• 25 days holiday per year with the opportunity to buy/sell 3 days.
• Private Medical Insurance (Bupa) and Simply Health Care Cash Plan.
• Comprehensive wellbeing support including 24/7 online GP and mental health services.
• Pension contribution scheme (5% employee / 3% employer).
• Access to various retail discounts, gym flex, and cycle-to-work schemes.

Hiring process

• CV Review.
• Initial Phone Call.
• Interview.