Claims Handler CH2 (Legal)

TL;DR

Claims Handler CH2 (Legal): Managing a caseload of Public and Employers Liability claims with an accent on personal injury, product liability, and property damage. Focus on managing the claim lifecycle from inception to settlement pre-litigation.

Location: Hybrid (1 day in office, 4 days from home). Primary location is Liverpool Office; Leeds is also mentioned.

Company

Keoghs is a leading provider of legal and claims solutions to insurers and businesses, utilizing proprietary AI technology to optimize the insurance claims process.

What you will do

• Proactively manage a caseload of Public Liability, Employers Liability, Property Damage, and Product Liability claims up to £20,000.
• Maintain accurate and up-to-date data within the case management system.
• Ensure strict compliance with client Service Level Agreements (SLAs).
• Maintain high standards of productivity and quality service.
• Collaborate with the Team Leader on additional departmental tasks.

Requirements

• 12 months of relevant experience (or 6 months of experience combined with a law degree or equivalent).
• Proven experience using the MOJ Claims Portal.
• Strong communication, negotiation, and organizational skills.
• Ability to manage a high-volume workload independently via task management.
• Excellent attention to detail and commitment to customer service.

Culture & Benefits

• 25 days holiday per year (with options to buy or sell 3 days).
• Simply Health Care Cash Plan and WeCare 24/7 online GP/mental health support.
• Death In Service benefit after one year of employment.
• Pension contribution: 5% Employee / 3% Employer.
• Cycle to Work, Tech, and Season Ticket loan schemes.
• Access to gym flexibility and various retail/attraction discounts.

Hiring process

• Initial application and CV review.
• Initial phone screening call.
• Formal interview.
• Offer and onboarding.