Sales Operations Manager (SaaS)

TL;DR

Sales Operations Manager (SaaS): Managing the sales tooling ecosystem and operational infrastructure to drive predictable growth with an accent on process design, routing logic, and system optimization. Focus on building scalable workflows, leveraging AI for productivity, and partnering with Sales leadership to enhance GTM efficiency.

Location: Must be based in the Greater Chicago Area (Hybrid: 3 days/week in office).

Salary: $115,800 - $138,350

Company

A leading AI Customer Agent company providing an integrated help desk and AI-powered support solutions for nearly 30,000 global businesses.

What you will do

• Own the administration and optimization of the sales technology stack to align with business priorities.
• Design and maintain scalable workflows, automations, and operational processes to improve data quality.
• Manage account and opportunity routing logic across platforms like LeanData and Chili Piper.
• Act as a strategic partner to Sales leadership to identify efficiency and execution improvements.
• Lead cross-functional projects including technology implementations and operational scaling initiatives.
• Identify opportunities to leverage AI to automate manual tasks and improve operational standards.

Requirements

• Must be based in the Greater Chicago Area.
• 5+ years of experience in Sales Operations, Revenue Operations, or GTM Systems within a high-growth SaaS environment.
• Deep experience administering sales technologies such as Outreach, Gong, ZoomInfo, Sales Navigator, Chili Piper, or LeanData.
• Strong understanding of sales process design, routing logic, and system governance.
• Proven ability to manage cross-functional operational projects from requirements to implementation.
• Excellent stakeholder management and communication skills.

Nice to have

• Experience with Salesforce administration, reporting, and workflow management.
• Experience implementing automation and AI-driven productivity initiatives.
• Familiarity with GTM systems architecture and integrations.
• Experience supporting global Sales organizations or Sales Development teams.

Culture & Benefits

• Competitive salary and meaningful equity.
• Comprehensive medical, dental, and vision coverage.
• 401(k) plan with company match.
• Flexible paid time off policy and Paid Parental Leave.
• Regular compensation reviews.
• Hybrid work environment fostering collaboration and connection.