Senior Community Manager

TL;DR

Senior Community Manager (Social Media/Community): Lead community strategy and engagement for a luxury automotive brand, shaping how the brand shows up in conversation with an accent on community engagement frameworks, social listening insights, and crisis/issue response. Focus on defining brand voice across contexts, translating audience signals into actionable recommendations, and guiding junior community managers while collaborating with content and social strategy teams.

Company

hirify.global (part of WPP) is a creative agency delivering brand experience, customer experience, and commerce solutions.

What you will do

• Develop and lead community engagement strategies, including engagement frameworks for when, where, and how the brand shows up.
• Own day-to-day community engagement across social platforms and set the standard for brand voice.
• Run social listening to track sentiment, identify emerging themes, and turn insights into recommendations for content and strategy.
• Lead responses during high-pressure moments, issues, or crisis situations using tone, timing, and escalation judgement.
• Drive proactive engagement by identifying opportunities to join cultural conversations and build brand affinity.
• Present insights and performance to clients and collaborate with content creators and social strategists to integrate engagement with the social plan.

Requirements

• Proven experience leading community management for well-known brands, ideally in an agency environment.
• Expertise in developing community engagement strategies and brand voice guidelines.
• Strong knowledge of social listening tools and community management platforms (e.g., Sprinklr, Brandwatch).
• Experience managing social media crisis and issues response.
• Excellent communication, presentation, and interpersonal skills, with a track record of building client relationships.
• Comfort working in a fast-paced environment and managing multiple priorities.

Culture & Benefits

• Hybrid working: work from home and the Sea Containers office in London (SE1).
• Generous annual leave allowance and pension allowances.
• Life Assurance, Permanent Health Insurance (BUPA), and Well-being Programme.
• Flexible hybrid-working schedule, Employee Assistance Support, and enhanced family-friendly policies.
• Cycle to Work Scheme, Eye Care and Glasses Vouchers, Season Ticket Loans, and WPP Discounts.
• Long-term career development plan and access to learning and development activities.

Hiring process

• Interviews to discuss fit for community management approach, brand voice, and crisis handling.
• Discussion of any accommodations or flexibility needs during the interview process.

Location: Hybrid (Working from home / Sea Containers office, London, SE1), United Kingdom