CRM Strategist (Marketing)

TL;DR

CRM Strategist (Marketing): Developing and executing omnichannel strategies for global clients with an accent on customer experience, data integration, and digital ecosystems. Focus on optimizing end-to-end customer engagement, creating journey frameworks, and translating data insights into actionable strategic narratives.

Location: London, England, United Kingdom

Company

A world-leading Centre of Excellence that helps global brands humanize customer relationships through hyper-personalization, marketing automation, and CRM.

What you will do

• Drive strategic deliverables and integrated channel plans across email, mobile apps, social media, and emerging platforms.
• Act as a strategic bridge between CX, performance marketing, creative, media, and data teams.
• Synthesize research and analysis to create detailed personas and customer journey frameworks.
• Contribute to strategic workshops and craft narratives for thought leadership initiatives.
• Collaborate with global client stakeholders across marketing, sales, digital, and technology functions.

Requirements

• Proven experience in strategy development (CRM experience is a bonus).
• Experience developing communications and strategies for large-scale global clients.
• Strong communication skills with the ability to present confidently in workshops.
• Proactive self-starter attitude with a keen desire to learn and make an immediate impact.
• Ability to work collaboratively within a wider client team to deliver high-standard work.

Culture & Benefits

• Dynamic and international work environment with strong professional development opportunities.
• Access to a global network of specialists across 150+ offices in 60+ markets.
• Inclusive corporate culture emphasizing connection, belonging, and the power of differences.
• Opportunity to work with some of the world's most admired brands across multiple industries.