Senior Sales Business Retention Associate (SaaS)

TL;DR

Senior Sales Business Retention Associate (SaaS): Managing a portfolio of existing customers to ensure revenue retention and growth with an accent on consultative selling and proactive renewal management. Focus on securing research product renewals, increasing product adoption, and generating incremental revenue through upsell opportunities.

Location: Kennesaw, GA, USA

Salary: $40,000 - $67,550 USD + Commission

Company

hirify.global is a global provider of professional information, software solutions, and services for clinicians, accountants, and legal professionals.

What you will do

• Manage a portfolio of existing customer accounts focusing on retention, renewal execution, and revenue growth.
• Execute the renewal lifecycle 90–120 days prior to expiration to mitigate churn risk and reinforce product value.
• Apply a consultative sales approach to identify customer needs and position appropriate software solutions.
• Drive incremental revenue through upselling, cross-selling, and increased product adoption.
• Maintain accurate pipeline forecasting and activity tracking within CRM tools.
• Collaborate with product managers to translate customer feedback into functional specifications for new product development.

Requirements

• Must be based in Kennesaw, GA
• BS/BA degree in a business-related field or equivalent professional sales experience.
• Minimum 2 years of experience in sales, account management, or customer success roles.
• Proven experience in making professional presentations and using consultative sales methodologies.
• Excellent English language skills (verbal and written) required.
• Proficiency with Microsoft Office and experience using CRM tools like Salesforce.

Nice to have

• Experience in sales retention or account management specifically responsible for renewing existing revenue.
• Background in selling cloud-based or on-premise software solutions.
• Formalized sales training (e.g., Miller Heiman, The Challenger Sales Module).
• Understanding of Tax Research and Auditing workflows.

Culture & Benefits

• Comprehensive health coverage including Medical, Dental, and Vision plans.
• Financial benefits such as 401(k), FSA, and HSA options.
• Work-life balance support through vacation, sick time, and paid parental leave.
• Professional development through a Tuition Assistance Plan.
• Commuter benefits provided.

Hiring process

• Interviews conducted without the assistance of AI tools or external prompts.
• Requirement to remove virtual backgrounds during virtual calls.
• Includes in-person interviews at a hirify.global office.