Client Manager, Customer Success

TL;DR

Client Manager, Customer Success (Automotive Analytics): Lead client success for OEM customers by analyzing complex U.S. automotive configuration data and delivering insights with an accent on BI/analytics, trusted-advisor client management, and executive-ready case studies. Focus on driving retention and business development growth through data-driven recommendations on sales volume, pricing, incentives, and residual values.

Location: Remote – USA (Detroit, MI)

Salary: $136,000–$144,000 USD per year

Company

hirify.global provides proprietary data and advanced analytics to power automotive decision-making.

What you will do

• Analyze industry trends and deliver insights using BI tools (Tableau, Power BI, ThoughtSpot) and strong Excel-based data manipulation.
• Manage key OEM clients as a trusted advisor, ensuring they can leverage hirify.global data to generate high-value insights.
• Produce in-depth subject-matter analysis of changes in the U.S. automotive retail industry, including sales volume, pricing, incentives, and residual values.
• Lead discussions with OEM users and create case studies, thought leadership articles, and presentations to communicate value to executives.
• Support sales and business development by proactively identifying solutions and highlighting impact through effective client storytelling.

Requirements

• 3–6 years of experience in automotive retail sales or reporting roles, consulting, corporate strategy, finance, or analytics.
• Significant experience with Excel and PowerPoint.
• Experience using BI and analytics platforms such as Palantir, Tableau, Power BI, or ThoughtSpot.
• Experience delivering executive-level presentations and public speaking.
• Must be based in the USA.

Nice to have

• Experience with Automotive OEM quality organizations, manufacturing, or logistics.
• General interest and understanding of automotive industry trends.

Culture & Benefits

• Work with a collaborative team of automotive analysts and consult with industry leaders.
• Exposure to client stakeholders from working level through the C-suite.
• Mentorship from leadership with support for career growth.
• Role designed to help drive client retention and business development through data-driven case studies.

Hiring process

• Interviews with hiring manager and relevant stakeholders focused on analytics, client impact, and communication.
• Assessment of experience with BI/Excel and ability to present executive-ready insights.