IT Support Specialist (AI)

TL;DR

IT Support Specialist (M365/MDM): Providing L2 technical support and infrastructure management for a globally distributed team with an accent on Microsoft 365 administration, endpoint management, and SaaS platform stability. Focus on resolving complex hardware and software issues across macOS and Windows environments while maintaining security policies and user identity.

Location: Remote; Must be based in Colombia or Brazil

Company

An applied AI engineering firm building AI co-workers that integrate into enterprise operations to deliver measurable results for clients.

What you will do

• Handle L2 IT support requests via Slack for remote employees across macOS and Windows environments.
• Manage user accounts, licenses, and identity in Microsoft Entra ID (Azure AD) and Microsoft 365 admin center.
• Administer device enrollment, configuration, and deprovisioning using Rippling MDM.
• Provide user-level support for core SaaS platforms including Slack, Zoom, 1Password, Jira, Confluence, and Harvest.
• Document technical resolutions and contribute to the internal IT knowledge base to reduce repeat tickets.

Requirements

• 2+ years of hands-on IT support experience, with at least 1 year at L2 or escalation level.
• Must be based in Colombia or Brazil.
• Strong working knowledge of Microsoft 365 administration (Entra ID, Exchange Online, SharePoint, Teams).
• Experience with MDM platforms such as Rippling, JumpCloud, Jamf, or Intune.
• English: C1 level (professional written and spoken).
• Spanish: Strong written and verbal proficiency.

Nice to have

• Exposure to endpoint security tools such as Sophos or CrowdStrike.
• Experience working in a startup, agency, or distributed tech company environment.
• Certifications such as CompTIA A+, Network+, or Microsoft MS-900.

Culture & Benefits

• Remote-first, globally distributed work culture with high autonomy.
• Opportunity to work with a senior team averaging 15+ years of experience.
• Environment that values direct communication, ownership, and a "doer" mentality.
• Focus on craftsmanship and professional excellence in delivery.