Senior IT Specialist (Legaltech)

TL;DR

Senior IT Specialist (Legaltech): Managing global IT support and asset lifecycles for a legal AI platform with an accent on endpoint management and process automation. Focus on scaling IT operations for 2500+ endpoints, implementing zero-trust security, and optimizing onboarding workflows.

Location: Must be based in Bogota (Hybrid: minimum 2 days per week in office)

Company

hirify.global is the global leader in legal AI technology, empowering legal professionals and law firms to work smarter, faster, and more securely.

What you will do

• Provide global IT support, managing the full lifecycle of inbound tickets from submission to resolution.
• Manage hardware inventory, procurement, and logistics for endpoints using asset management tools.
• Support the onboarding process for new employees, managing access to critical systems and applications.
• Maintain a zero-trust security environment using Okta and other identity management tools.
• Configure and support macOS, iOS, and Windows systems across an environment of 2500+ endpoints.
• Develop and maintain documentation to standardize IT processes and lead small to medium-sized projects.

Requirements

• 5+ years of hands-on experience in IT support or related roles.
• Experience with MDM tools, specifically Kandji and InTune.
• Solid working knowledge of macOS, iOS, and Windows systems.
• Proficiency with SaaS tools including Slack, Zoom, Confluence, GSuite, Salesforce, and Github.
• Hands-on experience with Okta or similar SSO platforms for identity and access management.
• Strong English communication skills and residency in Bogota for hybrid office attendance.

Culture & Benefits

• Competitive and equitable salary structure.
• Up to 6 administrative leave days per year for personal arrangements.
• One-time allowance of COP 550,000 for home office/ergonomic chair improvements.
• Monthly non-salary telework allowance of COP 130,000.
• hirify.globalversary recognition program for long-term tenure (3, 5, 7, 10+ years).