Help Desk (IT Support)

TL;DR

Help Desk Specialist (IT Support): Providing Tier 1 and Tier 2 technical support for company employees with an accent on macOS, Windows, and SaaS environments. Focus on troubleshooting hardware and software issues, managing Microsoft 365 administration, and supporting AI-based productivity tools.

Location: Must be available for on-site support in the Tel Aviv office

Company

hirify.global is a leader in cognitive banking, harnessing AI to help financial institutions provide intelligent financial guidance to over 150 million customers monthly.

What you will do

• Provide Tier 1 and Tier 2 technical support for employees in the Tel Aviv office and remotely worldwide.
• Troubleshoot and resolve hardware, software, networking, and access-related issues.
• Support and maintain macOS and Windows operating systems.
• Manage and support SaaS platforms, cloud-based workplace tools, and AI productivity platforms.
• Assist with employee onboarding, offboarding, and device setup.
• Configure and maintain laptops, peripherals, printers, and meeting room equipment.

Requirements

• At least 1 year of experience in a high-tech company in IT support roles.
• Strong knowledge of macOS and Windows environments.
• Must have experience in Microsoft 365 administration.
• Experience supporting SaaS applications and cloud services.
• Fluent English communication skills.
• Availability for on-site support in the Tel Aviv office.