Help Desk (IT Support)
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Help Desk Specialist (IT Support): Providing Tier 1 and Tier 2 technical support for company employees with an accent on macOS, Windows, and SaaS environments. Focus on troubleshooting hardware and software issues, managing Microsoft 365 administration, and supporting AI-based productivity tools.
Location: Must be available for on-site support in the Tel Aviv office
Company
is a leader in cognitive banking, harnessing AI to help financial institutions provide intelligent financial guidance to over 150 million customers monthly.
What you will do
- Provide Tier 1 and Tier 2 technical support for employees in the Tel Aviv office and remotely worldwide.
- Troubleshoot and resolve hardware, software, networking, and access-related issues.
- Support and maintain macOS and Windows operating systems.
- Manage and support SaaS platforms, cloud-based workplace tools, and AI productivity platforms.
- Assist with employee onboarding, offboarding, and device setup.
- Configure and maintain laptops, peripherals, printers, and meeting room equipment.
Requirements
- At least 1 year of experience in a high-tech company in IT support roles.
- Strong knowledge of macOS and Windows environments.
- Must have experience in Microsoft 365 administration.
- Experience supporting SaaS applications and cloud services.
- Fluent English communication skills.
- Availability for on-site support in the Tel Aviv office.
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