IT Support Specialist (EdTech)

TL;DR

IT Support Specialist (EdTech): Providing day-to-day technical support, managing hardware/software, and maintaining office infrastructure with an accent on Google Workspace administration and device management. Focus on automating onboarding processes, optimizing hybrid meeting room technology, and ensuring reliable network connectivity.

Location: Amsterdam (Hybrid)

Company

hirify.global is an educational platform enabling millions of students to share study notes and access AI-powered learning tools.

What you will do

• Provide day-to-day IT support for hardware and software issues to help colleagues work smoothly.
• Manage device setup for new joiners and maintain the IT inventory.
• Administer Google Workspace and password management tools to ensure company security.
• Optimize meeting rooms with Google-friendly collaboration tools to support hybrid working.
• Coordinate office IT projects, including cabling and hardware installations.
• Automate onboarding, off-boarding, and access management processes.

Requirements

• Experience working with Windows, macOS, or Linux.
• Willingness to learn or experience with device management tools like Kandji.
• Strong communication skills and a helpful attitude towards colleagues from diverse backgrounds.
• Comfortable with hands-on physical IT tasks and office installations.
• Curiosity about scripting, automation, and finding smarter ways of working.

Nice to have

• Experience setting up personal networks, home labs, or WiFi systems.

Culture & Benefits

• Gain hands-on experience across IT operations, security, and automation.
• Collaborate with a diverse, international team across the organization.
• Culture that encourages initiative, where your ideas can be implemented.
• Dynamic work environment with a variety of tasks, avoiding being stuck behind a desk all day.