Team Lead, Accommodated Exams

TL;DR

Team Lead, Accommodated Exams: Providing strategic oversight and leadership for the university's accommodated exam program with an accent on managing complex disability-related accommodations and exam integrity. Focus on leading a team of coordinators, streamlining operational processes, and fostering partnerships with faculty and campus stakeholders.

Location: Must be based in Vancouver, BC, Canada

Compensation: $5,365.42 - $7,709.92 CAD Monthly

Company

The University of British Columbia is a global centre for research and teaching, consistently ranked among the top public universities in the world.

What you will do

• Provide strategic leadership and operational oversight for the accommodated exam program, coordinating over 19,000 exams annually.
• Manage, train, and mentor a team of three Exam Coordinators and provide supervisory support for over 80 student invigilators.
• Act as the primary resource for complex cases, disability-related medical conditions, and academic integrity issues.
• Collaborate with faculty, senior leadership, and campus partners to develop and implement exam protocols and service standards.
• Analyze program data and utilize exam management software to forecast growth and streamline operational workflows.
• Ensure compliance with university policies and maintain high standards of confidentiality and service excellence.

Requirements

• Undergraduate degree in a relevant discipline or an equivalent combination of education and experience.
• Minimum of 1-2 years of related experience in program coordination or student management.
• Demonstrated ability to lead, motivate, and coach staff in a high-volume environment.
• Strong communication and diplomacy skills for interacting with diverse stakeholders, including students with disabilities and faculty.
• Ability to exercise sound judgment and handle sensitive, confidential information with discretion.
• Must be available for occasional evening and weekend work as required by the exam schedule.

Culture & Benefits

• Commitment to employment equity, diversity, and inclusion within the workplace.
• Opportunity to contribute to a critical service that removes barriers for students with disabilities.
• Professional development and leadership growth within a large academic institution.
• Collaborative environment working with senior staff and diverse campus departments.