Associate Technician, IT (Service Desk)

TL;DR

Associate Technician, IT (Service Desk): Providing first-level technical support for hardware, software, and connectivity issues with an accent on troubleshooting desktops, mobile devices, and peripherals. Focus on documenting incidents, resolving service requests, and collaborating with IT teams to ensure system reliability.

Location: Must be based in the United States

Salary: $19.13–$22.83 per hour

Company

hirify.global is the largest supplier of building materials, components, and services to the professional home building market in the United States.

What you will do

• Respond to phone, chat, and ticketed requests regarding hardware, software, and connectivity.
• Diagnose and resolve common technical issues using established procedures and tools.
• Accurately log incidents, troubleshooting steps, and resolutions in the ticketing system.
• Escalate complex or unresolved issues while maintaining ownership of the communication.
• Assist with the deployment of new software, hardware, and desktop technologies.
• Document recurring issues to contribute to knowledge base improvements.

Requirements

• High school diploma or GED required
• 1–2 years of IT Service/Help Desk or technical support experience
• Stable power and broadband internet connection
• Working knowledge of Windows, Android, and iOS operating systems
• Basic understanding of LAN/WAN, VPN, and remote access tools
• Strong customer service and communication skills

Nice to have

• CompTIA A+ certification or equivalent experience
• Familiarity with ITIL-based processes

Culture & Benefits

• Comprehensive medical, dental, vision, and disability insurance plans
• 401(k) retirement savings plan with company contributions
• Paid time off (PTO) and paid sick time
• 8 paid holidays per year
• Commitment to professional development through training and resources