IT Help Desk Technician

TL;DR

IT Help Desk Technician: Providing 1st and 2nd line technical support for a growing corporate group with an accent on hardware/software troubleshooting and office infrastructure maintenance. Focus on resolving user issues, managing IT assets, and ensuring seamless operation of conference room and desk equipment.

Location: Must be based in New York, NY. The role is on-site 4 days per week with the option to work remotely on Fridays.

Salary: $28–$32/hr

Company

hirify.global is a data-driven marketing agency that acts as a strategic partner to brands by harnessing technology and CRM channels to create personalized consumer relationships.

What you will do

• Respond to 1st and 2nd line support requests via the IT helpdesk.
• Troubleshoot and resolve technical issues across hardware and software environments.
• Configure and set up desktops, laptops, and mobile devices.
• Maintain office technology, including conference room A/V and desk equipment.
• Manage IT asset inventory and stock levels.
• Provide basic remote support for home-based colleagues.

Requirements

• Must be based in New York, NY and able to work on-site 4 days per week.
• Background in 1st line support within Microsoft, Apple, or Google environments.
• Experience in Windows or MacOS administration.
• Knowledge of MDM platforms like InTune or Kandji.
• Experience with IT helpdesk ticketing systems such as Freshservice.
• Strong customer service skills and ability to manage multiple office locations.

Nice to have

• Experience troubleshooting conference room A/V issues.
• Experience troubleshooting common office WiFi issues.

Culture & Benefits

• Comprehensive healthcare, dental, and vision insurance.
• Unlimited PTO and 16 weeks of primary caregiver leave.
• 401k contributions and annual wellness, mobile, and internet stipends.
• Annual learning and tuition stipends for professional development.
• Annual "Work From Anywhere" policy for 4 weeks per year.