VIP Manager (Hospitality)

TL;DR

VIP Manager (Hospitality): Orchestrating the end-to-end guest journey for influential stakeholders and C-suite visitors with an accent on high-level protocol, luxury hospitality, and meticulous administrative planning. Focus on managing VIP lifecycles via CRM, coordinating global logistics, and executing on-site guest relations during international race weekends.

Location: Hybrid, must be based in the Hammersmith London office 3 days a week

Company

hirify.global is the world's fastest-growing electric motorsport, focused on innovation, sustainability, and promoting electric mobility globally.

What you will do

• Manage the full VIP lifecycle, from initial contact to post-race feedback, utilizing CRM tools for personalized guest profiles.
• Coordinate VIP ticketing, accreditation, and curated itineraries in synergy with the CEO's office and department leads.
• Lead on-site guest relations internationally, overseeing arrivals, meet-and-greets, and high-pressure troubleshooting during race weekends.
• Handle administrative tasks including executive gifting and purchase orders in compliance with corporate standards.
• Develop and deliver executive briefing documents for high-profile visitors.

Requirements

• Proven experience in customer-facing roles within sports, entertainment, or luxury hospitality.
• Track record of working with C-suite individuals, dignitaries, and VIPs.
• Strong organizational skills for managing confidential data and proficiency with CRM and financial systems.
• Ability to travel extensively and adapt to the unsociable hours of a global race calendar.
• Must be based in or be able to work from the Hammersmith London office 3 days a week.

Nice to have

• Background as a PA or EA to a CEO.
• Genuine passion for the future of motorsport and sustainability.

Culture & Benefits

• 25 days' annual leave, Birthday day off, and Wellbeing leave.
• Health Cash Plan and access to the Aviva Digital Workplace app.
• Enhanced Parental Leave, Flexible Bank Holidays, and paid volunteer/carer's leave.
• Opportunity to extend stay when traveling for race events.
• Cycle to Work, Electric Car Scheme, and hirify.global store discounts.