Field Services Coordinator (IoT)

TL;DR

Field Services Coordinator (IoT): Managing complex service operations across European markets with an accent on coordinating field technicians, logistics, and customer success teams. Focus on optimizing service delivery, ensuring compliance with local regulations, and leveraging data analytics to improve field performance.

Location: Must be based in Europe (Hybrid/Remote flexible)

Company

hirify.global is a global leader in IoT and connected transportation, providing web-based analytics to help businesses manage fleets and improve safety and sustainability.

What you will do

• Coordinate and schedule field service activities including installations and maintenance across assigned markets.
• Act as the primary point of contact between field technicians, customers, and internal teams.
• Manage service requests and work orders to ensure timely completion of operations.
• Track and report on service KPIs, SLAs, and field performance metrics.
• Collaborate with logistics, sales, and customer success teams to ensure a smooth customer experience.
• Identify process improvements to increase field service efficiency and ensure regulatory compliance.

Requirements

• English and German: Exceptional verbal and written fluency required.
• Dutch: Professional level proficiency preferred.
• 2+ years of experience in field service coordination, logistics, or operations.
• Familiarity with vehicle electrical systems and hardware installation processes.
• Ability to read and interpret technical documentation and installation guides.
• Must be based in Europe.

Nice to have

• Experience in telematics, fleet management, automotive, or IoT sectors.
• Proficiency with service management platforms and data reporting tools.
• Experience integrating AI into daily operational duties.

Culture & Benefits

• Flexible hybrid working model supporting both in-person and virtual work.
• Inclusive and diverse work culture with regular online social events.
• Commitment to work-life balance and employee health and safety.
• Opportunities for innovation and career growth within a fast-paced environment.