Support Engineer (IT Systems)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Support Engineer (IT Systems): Delivering and improving IT support for a globally distributed organization with an accent on Okta administration, macOS troubleshooting, and process automation. Focus on resolving complex technical issues, building self-service resources, and scaling IT infrastructure in the APAC region.
Location: Must be based in the APAC region
Salary: A$117.8K – A$176.8K / NZ$117.8K – NZ$176.8K
Company
is a remote-first company that builds automation tools to make work more efficient and productive for millions of users worldwide.
What you will do
- Serve as the primary point of contact for IT support requests, focusing on AU/NZL coverage hours.
- Troubleshoot and resolve hardware, software, and access issues for employees.
- Manage user accounts for onboarding and offboarding workflows.
- Identify recurring issues to build runbooks, help articles, and self-service resources.
- Assist with SSO/SAML application integrations and maintain automation workflows in Okta and .
- Track support quality metrics to continuously improve response times and resolution rates.
Requirements
- 2+ years of direct hands-on experience delivering IT support in a corporate environment.
- Hands-on Okta administration experience is required.
- Excellent written communication skills for a 100% remote, async environment.
- Ability to work independently and manage workload with minimal supervision.
- Strong service-oriented mindset with a focus on building trust through interactions.
- Commitment to continuous improvement and process automation.
Nice to have
- Experience supporting macOS environments.
- Hands-on administration experience with Jamf, Google Workspace, Slack, or 1Password.
Culture & Benefits
- Fully remote work environment with a focus on async communication.
- Competitive compensation with equity and bonus opportunities.
- Opportunity to work on diverse projects across a fast-growing organization.
- Commitment to diversity, inclusion, and equitable hiring practices.
- Supportive team culture with a focus on professional growth and training.
Hiring process
- Application includes in-depth questions to assess skills and fit.
- Commitment to providing status updates at least every seven days.
Будьте осторожны: если работодатель просит войти в их систему, используя iCloud/Google, прислать код/пароль, запустить код/ПО, не делайте этого - это мошенники. Обязательно жмите "Пожаловаться" или пишите в поддержку. Подробнее в гайде →