IT Support

TL;DR

IT Support: Providing Tier 1 technical assistance to a global user base with an accent on hardware and software troubleshooting, asset management, and employee lifecycle support. Focus on maintaining office infrastructure, managing A/V conferencing systems, and delivering high-quality service in a fast-paced, hybrid environment.

Location: Must be based in Tel Aviv and able to work 4 days per week in the office

Company

A global SaaS company providing a versatile work operating system for teams worldwide.

What you will do

• Provide Tier 1 support for hardware and software issues via the ticketing system.
• Staff the Service Center for in-person support 2–3 days per week.
• Manage the full employee lifecycle, including workstation setup and offboarding.
• Configure and maintain office equipment, including laptops, printers, and peripherals.
• Support A/V conferencing for meetings and company events.
• Provide basic network assistance, including LAN, Wireless, and VPN support.

Requirements

• Approximately 2 years of IT helpdesk or support experience supporting at least 200+ users.
• Fluent English proficiency, both written and verbal.
• Ability to work 4 days per week in the Tel Aviv office.
• Strong hands-on troubleshooting skills for hardware and software.
• Experience with G-Suite, Microsoft 365, and Okta.
• Customer-service orientation with proven ability to work under pressure.

Nice to have

• Experience with JAMF.
• Experience with video-conferencing systems like Zoom, Neat, Crestron, and Poly.
• Experience with cloud-based IT environments.
• Mac OS experience.